Agile Business Analysis |
This course provides essential information for business analysts to be successful on agile projects. Attendees will participate in hands-on activities to learn how to define the project’s vision, model user roles, write user stories and acceptance criteria, prioritize the user stories, refine the stories in preparation for developing them and utilize user stories to plan releases and... Read more |
Ways of Working |
Analyze, Structure and Organize Requirements |
This course covers requirements analysis and modeling techniques, as well as ways to document requirements to communicate them effectively to your stakeholders. Using hands-on exercises and a case study with example solutions, this course introduces methods and techniques so you can effectively model and document requirements for different audiences or stakeholders.
Topics Include:... Read more |
Ways of Working |
Assertiveness Skills for Managers |
Assertiveness skills are crucial for professional success in today’s ever-changing business world. In this course, you will learn how cultivating assertiveness skills in the workplace creates better outcomes for both managers and their teams.
By identifying your personal blocks to assertiveness and then developing assertiveness skills, you will learn to communicate more effectively—asking for... Read more |
Power Skills |
Building Personal Leadership Skills |
Most individuals are not born leaders, and few people feel completely comfortable taking a leadership role for the first time. In this course, you will learn how to hone your leadership traits and enhance your knowledge of leadership principles through an understanding of the definitions, characteristics and coaching techniques of personal leadership.
By developing a fundamental understanding... Read more |
Power Skills |
Business Analysis Essentials |
In the Business Analysis Essentials course, you will be introduced to the techniques, methodologies and concepts of Business Analysis using the International Institute of Business AnalysisTM (IIBA®) A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide) Version 3.0.
Topics Include:
Why requirements are important
Types of requirements... Read more |
Ways of Working |
Business Analysis Planning and Monitoring |
This course will cover how to plan and manage your business analysis tasks, including planning for elicitation, analysis, documentation, traceability, and requirements. You will learn the essential project management concepts and skills to effectively create business analysis planning deliverables and manage the requirements process. Hands-on exercises based on a case study will bring concepts to... Read more |
Ways of Working |
Business Improv - Think On Your Feet in the Workplace |
Managers must work well under pressure, adapting quickly and confidently to changing, unpredictable circumstances. In this day course, you will be introduced to improv techniques that you can use in a business environment to enhance your ability to work effectively and efficiently, whatever the obstacles you face.
This highly interactive course guides you through experiential learning... Read more |
Power Skills |
Business Process Analysis and Modeling |
This course will teach you how to understand, analyze and improve the processes that exist in organizations. You will learn and use process modeling techniques to document existing processes, analyze the efficiency of a process using various techniques, and identify and recommend process improvement opportunities.
Topics Include:
Process modeling techniques
Systems thinking... Read more |
Business Acumen |
Coaching as a Leadership Strategy |
Disruptive change and the increased pace of doing business are both challenges for today’s leader - and they are also the new norm. Leaders at all levels are realizing they need to adjust the way they lead others, especially when the workforce is geographically dispersed or working in a matrixed organizational structure. Using the old “command and control” style of telling... Read more |
Power Skills |
Communicating with Candor, Compassion and Confidence |
Being able to communicate clearly and effectively with others is a vital skill at work and in your personal life. If your colleagues continually catch you off your guard, or you struggle with sensitive situations or difficult people, or you just want to feel understood, this class will help. It incorporates a mix of interactive exercises, enlightening assessments and opportunities to practice new... Read more |
Business Acumen |
Communication Strategies For Introverted Business Professionals |
Do you feel that your introverted and/or shy behavioral style is limiting you professionally and socially? Do you find yourself at a loss for how to comfortably interact with coworkers, staff, upper management and customers? This workshop will teach you, while maintaining your true behavioral style, how to develop confident body language, effective conversation skills and how to successfully... Read more |
Business Acumen |
Conflict Management |
Learning to deal with conflict effectively is crucial to maintaining healthy professional and personal relationships. In this course, you will have an opportunity to assess how you typically respond to conflict and learn techniques to help address and overcome interpersonal conflict, tension and misunderstanding. You will also gain awareness of the emotional... Read more |
Business Acumen |
Critical Problem Solving and Decision Making |
Often misjudged as criticism, critical thinking focuses on the ability to follow logical steps, enabling you to arrive at a decisive and appropriate conclusion. From solving problems at work to facing challenging personal situations, critical thinking is a valuable skill for everyone to master.
Improving critical thinking skills will shape you into a more rational and disciplined thinker,... Read more |
Power Skills |
Dealing with Difficult People |
When co-workers or team members are difficult to work with, it can create conflict, reduce productivity, lower morale, and even cause physical or mental illness. The good news is that you can learn to work with even the most difficult people if you know how to effectively deal with their behavior problems. In this course, you will learn about the people, situations and interactions... Read more |
Power Skills |
Delegation and Accountability |
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.
This course will help supervisors become more efficient and proficient with information on delegating, managing time, setting goals and expectations (for yourself and others... Read more |
Power Skills |
Effective Time Management and Life Leadership |
Are you ready to improve your time-management skills to achieve your goals at home and at work?
This highly interactive course will introduce you to the fundamentals of time management and planning. You will evaluate your work and personal life in a way you may never have done before—leaving you feeling empowered to execute your time-managed plans like you’ve always wanted.
Become more... Read more |
Power Skills |
Eliciting Requirements with Stakeholder Collaboration |
This course covers requirements elicitation techniques that engage and involve stakeholders, and when and how to use each technique. Using hands-on activities, you will learn how to prepare questions, conduct interviews, facilitate group-brainstorming sessions, organize the results, create storyboards and prototypes and present results.
Topics covered include:
Tasks in the Elicitation... Read more |
Ways of Working |
Emotional Intelligence: Assessing and Maximizing Your Competencies and Skills |
Examining and cultivating your emotional intelligence is a highly effective strategy for improving your interpersonal skills and developing practices that will lead to organizational success. In this course, you will be introduced to the skill sets that "raise the bar" of leadership effectiveness, take part in practical exercises designed to increase your productivity and develop a personalized... Read more |
Business Acumen |
Essentials of Dynamic Communication |
In this interactive course you will learn research-based techniques and practices to develop more effective communication skills. You will explore and practice intentional communication skills, strengthen your listening capacities, embrace the immersive power of storytelling and learn how and when to ask productive questions, all of which will establish a strong foundation for effective... Read more |
Business Acumen |
Fundamentals of Negotiation |
Although we often think of boardrooms, suits and million dollar deals when hearing the word negotiation, the truth is that we negotiate all the time. This workshop will introduce you to the basic types and phases of negotiations, as well as the skills you need to conduct successful negotiations. Learn how to understand your counterpart and gain the confidence to hold out for fair compromises. At... Read more |
Power Skills |
Introduction to Financial Management |
Whether your role requires management of a team, supply chain, product development, inventory, contracts or sales pipelines, every professional’s value is enhanced by a basic level of financial literacy. Learn to predict, track and report financial information in this introductory course.
If you are a new manager or in a role with newly assigned financial responsibilities, this... Read more |
Ways of Working |
Leading Change in Your Organization |
Research by the Conference Board, a leading non-profit business membership organization and independent source of economic information, suggests that almost 80 percent of organizational change efforts fail. These failures are not the result of faulty strategy, new processes or procedures, organizational redesign, updated systems or new technology, as you might expect. The major reason... Read more |
Power Skills |
Making the Transition from Employee to Manager |
The transition from individual contributor to manager often happens quickly and may not include training or additional support. In this course you will learn the fundamentals of entry-level management skills and techniques and develop an action plan for applying what you learn back on the job. With these skills, you will be able to manage with confidence and demonstrate success quickly in... Read more |
Business Acumen |
Managing and Supervising People |
Managers play a crucial role in any organization's success. While many people reach management positions with strong technical skills, those same people often face frustration when managing their organization's most valuable resource: its people. Management styles that focus on tasks and procedures have become less effective. Good managers know how to achieve positive results... Read more |
Business Acumen |
Managing Without Authority |
You have probably noticed that managing projects and people without being in a leadership or supervisory role is becoming the norm for organizations that are moving toward cross-functional and self-directed teams.
In this course, you will learn how to manage without authority by developing a skill set that helps you manage a team that crosses departmental boundaries. You will develop... Read more |
Business Acumen |
Mastering Mechanics: Proofreading, Punctuation and Grammar |
Is it me or I? His and her or their? One space or two after periods? Professionals who can write clearly and correctly save themselves and their organizations time and effort from repeated proofreading reviews.
Small mistakes in writing can make significant negative impressions in the workplace and diminish your credibility. In this course, you will learn the standard rules for proper usage... Read more |
Business Acumen |
Overcoming 5 Dysfunctions of a Team |
If you lead a team that struggles with communication, trust, conflict and commitment, this course can provide the tools you need to transform how you lead a team, work within a team and balance team expectations. Moving a team from dysfunctional to cohesive and high-performing requires every member’s commitment, effort and discipline, making this course a great opportunity for team... Read more |
Power Skills |
Paths to Organizational Influence |
Effective leaders and managers influence people, both intentionally and by example. Learn to understand your personal power of influence. Identify techniques to apply your strengths to engaging others, leading to increased team motivation and productivity in the workplace.
In this course, you will gain a greater awareness of your ability to influence others and create a positive... Read more |
Power Skills |
Pitching YOU: Promote Your Best Self |
The ability to self-promote is crucial for success in dealing with clients and for career advancement. However, even the confident and accomplished tend to flounder when asked to talk about themselves. You need to know how to introduce yourself, tell your story, connect to your audience, and discuss your accomplishments and qualities with ease, enthusiasm and clarity.
Gain... Read more |
Business Acumen |
Principles of Project Management |
Being an effective project leader requires a clear understanding of the essential elements of project management. In this course, you will learn the basic characteristics of a project and how to manage one effectively, explore key areas of expertise and learn how project stakeholders and organizational structures affect outcomes. Using A Guide to the Project Management Body of Knowledge (PMBOK®... Read more |
Ways of Working |
SHRM Essentials of Human Resources |
SHRM Essentials® of HR Management is an introductory course offering a complete overview of real-life human resource issues and important topics, including employment law, selecting qualified employees, compensation, new employee orientation and training and the performance management process.
In this course, you will build the foundation you need to succeed in our Human Resource... Read more |
Business Acumen |
Speak Up: Making a Clear and Confident Impression |
Whether it's explaining the benefits and strengths of your ideas to upper-management, negotiating with customers or negotiating with coworkers, you are probably called upon to speak at work daily. But is your "vocal image" helping you or hurting you? There is more to our voices than meets the ear. A poor vocal impression can lead to diminished credibility, loss of support and even lost business... Read more |
Business Acumen |
Strategic Planning |
This course will help you build a fundamental knowledge of strategic planning and goal setting, teaching you how to integrate both into the functioning of your department or organization. Ultimately, this course will improve how you collaborate with other leaders to engender an environment that creates purpose and meaning for all employees. In addition to learning the strategic planning... Read more |
Business Acumen |
Strategic Team Management |
Teams exist all around us. Sports teams, educational teams, even families can operate as a team. Especially important to managers is your team at work. The success of each team is determined by the interactions among its members.
In this highly interactive course, you will learn about systems thinking, a management discipline that focuses on understanding a system by examining the... Read more |
Power Skills |
Strategies for Effective Public Speaking |
Whether by contributing to the discussion in a team meeting or giving a presentation in front of a client, chances are, you will have to speak in public at some time over the course of your career. Being able to convey your message in a clear and concise way can enhance your reputation, boost your self-confidence, advance your career and create business opportunities.
In this two-day course,... Read more |
Business Acumen |
Technical Writing |
Skillfully written technical material is able to clearly and concisely convey an understanding of new technologies, processes or concepts. No matter the reading level of your audience, the principles behind good technical writing remain the same.
In this course, you will become more familiar and comfortable with the technical writing process and develop strategies to present technical... Read more |
Business Acumen |
The Power of Leadership Presence |
Managers often struggle to define "leadership presence," saying only that “you’ll know it when you see it.” It's no surprise that it's a hard skill to attain, when we have trouble identifying what it is!
What we know for sure is that those who have leadership presence can use it to influence others, and that it can be the deciding factor in job promotion.
This course introduces key... Read more |
Power Skills |
Transformational Leadership |
Transformational leaders create and sustain an environment that supports and excites employees and focuses on team-building, motivation and collaboration at all levels of an organization. In this one-day course you will develop a unique transformational leadership mindset that goes beyond managing the usual day-to-day activities to create strategies for taking your team to the next level of... Read more |
Power Skills |
Understanding Business Strategy |
The ability to develop a strong business case is paramount for business analysts. Organizations depend on their analysts to identify needs in their organizations and research and present options to address the needs through a business case.
Learn how to determine if a new business initiative is worth pursuing in this course. Discover how to analyze the business need using techniques like... Read more |
Ways of Working |
Writing Policies and Procedures |
Policies and procedures are important documents in any organization. Procedures that are effectively designed and written help both managers and employees increase efficiency and productivity, reduce mistakes and frustration and save time and money by providing clear guidelines that are easy to find and follow.
In this course, you will learn best practices for writing... Read more |
Business Acumen |